Digital purchases
Creator access and image credits are digital products delivered to your account after confirmed payment. Because access and credits are delivered immediately, completed purchases are generally non-refundable except where required by law.
When we will review a refund
Contact us within seven calendar days if you were charged more than once for the same purchase, payment succeeded but the purchased access or credits were never delivered, or a verified technical failure prevented delivery. We may first correct the account, restore credits, or provide the missing access when that fully resolves the issue.
Refunds are not provided for buyer’s remorse, unused credits, dissatisfaction with a particular AI-generated result, failure to review product details, or violations that result in account restriction.
Failed generations
A generation that the system records as failed should return its reserved image credit automatically. A returned credit is the remedy for that failed generation and is not a cash refund.
Subscriptions
Subscription fees already charged are not prorated or refunded for a partially used billing period unless required by law. You may cancel future renewal through the available billing-management tools, and access continues according to the subscription status shown in your account.
How to request help
Email hello@prettydesignlab.com with the account email, purchase date, item purchased, and Stripe receipt or transaction reference. Never email full card details.